FAQ
Our Location
- 2800 Main Street, Dallas, TX 75226, USA
- hellolonvei@gmail.com
- +1 469-664-2472
How do I choose the right Lonvei bag for my trip?
Match capacity to trip length. QuickPack™ works well for weekends; Voyage™ luggage sets suit longer stays. Prefer waterproof builds and colors that pair with yourwardrobe.
Are Lonvei products TSA-friendly?
Yes - our Portable Perfume™ bottles and compact essentials are sized for carry-on packing. Always check current airline liquid rules before you fly.
What is included with LumiCase™?
LumiCase™ is a lighted makeup travel bag with an integrated LED mirror and organized compartments so you can get ready in hotel rooms and dim lounges.
Do you use thoughtfully curated materials?
Every Lonvei piece is curated for real travel days - lightweight, durable, and designed to look polished from airport to evening.
How long does shipping take?
Most U.S. orders ship within 1-2 business days. Free U.S. shipping applies on orders $45+. International delivery times vary by destination.
What is your return policy?
Unused items in original condition can be returned within 30 days of delivery. Contact hellolonvei@gmail.com and we will guide you through the process.
How do I care for my Lonvei products?
Wipe soft exteriors with a damp cloth, keep zippers clear of debris, and store bags empty when not in use. Avoid harsh solvents on coated fabrics.